Laptop only charges when turned off

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If it is lower than 30%, it will stop automatically. (Note): This function can be used when the battery power is higher than 30%. This feature allows users to have a better experience on some large games. Some MSI notebooks will be equipped with Hybrid Power: when the CPU and GPU are under high loading, the system will start to supply power from the battery and AC power together, so that the CPU and GPU can maintain overclocking for a long time. MSI laptop design is system power supply priority: when you are running a large 3D program, the CPU and GPU are under high loading, AC power will give supply the system power priority, and stop charging the battery, when the CPU and GPU loading is reduced, the AC power will start to charge the battery again. Please check if the power cord is broken and replace another power outlet to confirm.

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Please check the socket, power cord and power connector first. If it is confirmed that there is no abnormality in the external environment, please continue to confirm whether the machine has activated 'Hybrid Power Supply Function' or 'Dragon Center/Creator Center Setting'. If your MSI laptop does not charge the battery, please confirm the external environment first.